Responsibilities

• Contact debtors via phone to discuss overdue payments.
• Negotiate repayment plans and terms to facilitate debt recovery.
• Maintain accurate records of all communications and agreements.
• Follow up on payment commitments and update the status of outstanding debts.
• Ensure compliance with legal regulations and company policies.
• Provide customers with information and support to help them resolve their debts.
• Collaborate with other departments to address disputes and discrepancies.

Skills

• Excellent verbal communication
• Negotiation
• Customer service
• Active listening
• Problem-solving
• Time management