Telecalling Executive

Roles & Responsibilities:

• Make outbound calls to customers for lead follow-up, promotions, and appointment scheduling
• Handle inbound calls and respond to customer enquiries regarding products, prices, offers, and showroom visits
• Explain furniture products, ongoing offers, and schemes clearly to customers
• Generate and maintain leads, update call status and customer details regularly
• Coordinate with the sales team for walk-ins, follow-ups, and closures
• Handle customer complaints or queries and escalate when required
• Maintain call records, daily reports, and MIS as per process
• Ensure polite, professional communication and high customer satisfaction

Skills Required:

• Good communication skills (Tamil mandatory, English/Hindi preferred)
• Pleasant voice and customer-friendly approach
• Basic computer knowledge (Excel, calling software, CRM – added advantage)
• Ability to handle pressure and achieve daily/weekly call targets

Qualification:

Any Graduate

• Experience in telecalling or retail sales is an added advantage