TRC

 Location - Chennai

Languages know - English, Tamil, Telugu & Hindi

BPO Outbound Sales Calling Analyst - FMCG Products (USA & Canada Market)

Company Overview

The Roots Company is a Los Angeles, CA & Chennai, India based premier global distribution partner specializing in bringing authentic Indian FMCG brands to international markets.

Our mission is to bridge cultural gaps through consumer products, creating seamless market access for Indian manufacturers while delivering authentic experiences to global consumers

In today's rapidly evolving consumer marketplace, ROOTS stands at the forefront of connecting leading Fast-Moving Consumer Goods (FMCG) brands with retailers and consumers across the globe. We leverage cutting-edge logistics technology, data analytics, and supply chain innovation to ensure the right products reach the right locations at the right time

Role Overview

As an Outbound Sales Calling Analyst in our Pre-Sales enablement team in Chennai, you will be responsible for selling Fast-Moving Consumer Goods (FMCG) products to customers in the USA and Canada markets. This role requires excellent communication skills, persuasive abilities, and a results-driven mindset.

Key Responsibilities

• Conduct outbound sales calls to potential customers in North American markets
• Present FMCG product offerings clearly and persuasively
• Follow structured sales scripts while personalizing conversations
• Meet or exceed daily/weekly/monthly call quotas and sales targets
• Document customer interactions in CRM systems
• Identify and qualify sales leads
• Handle objections professionally and convert them into sales opportunities
• Stay updated on product knowledge and North American market trends

Required Qualifications

• Excellent English communication skills with neutral accent capabilities
• Additional Languages Strongly Preferred: Tamil, Telugu & Hindi
• Previous experience in tele sales or customer service preferred
• Strong listening skills and ability to understand customer needs
• Basic computer proficiency and familiarity with CRM software
• Knowledge of sales techniques and closing strategies
• Cultural sensitivity and awareness of North American business etiquette

Working Conditions

• Full-time position with potential for shift work aligned with North American time zones
• Structured training on products, sales techniques, and cultural nuances
• Performance-based incentives in addition to base salary
• Career advancement opportunities based on consistent achievement

Performance Metrics

• Call volume and adherence to schedule
• Conversion rates and sales closed
• Quality of customer interactions
• Accuracy of data entry and documentation
• Upselling and cross-selling success rates

Contact

Sujatha Balan -HR Manager

Mob - 9524760666