Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Solarwinds Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You will accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely support and troubleshooting for system or application issues. - Collaborate with cross-functional teams to resolve technical issues. - Document and maintain system configurations and troubleshooting procedures. - Stay updated with the latest technologies and best practices in Solarwinds Administration. - Train and mentor junior team members in Solarwinds Administration. Professional & Technical Skills: - Must To Have Skills: Proficiency in Solarwinds Administration. - Strong understanding of network monitoring and management. - Experience in configuring and optimizing Solarwinds monitoring tools. - Knowledge of IT infrastructure and systems. - Hands-on experience in troubleshooting and resolving technical issues related to Solarwinds Administration. Additional Information: - The candidate should have a minimum of 3 years of experience in Solarwinds Administration. - This position is based at our Chennai office. - A 15 years full-time education is required.