Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Software License Management
Good to have skills : ServiceNow Software Asset Management (SAM)
Minimum 2 year(s) of experience is required
Educational Qualification : Graduate with 15 years of education

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your commitment to quality will be evident as you work diligently to maintain the integrity of our world-class systems, fostering positive relationships with clients and contributing to their overall satisfaction.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for software license management.
- Provide training and support to junior team members on software license management processes.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Software License Management.
- Good To Have Skills: Experience with ServiceNow Software Asset Management (SAM).
- Strong understanding of software licensing agreements and compliance requirements.
- Experience in managing software inventory and tracking usage.
- Ability to analyze software usage data to optimize license allocation.

Additional Information:
- The candidate should have minimum 2 years of experience in Software License Management.
- This position is based at our Chennai office.
- A Graduate with 15 years of education is required.