Junior ServiceNow Analyst

Apprentice,Software Engineer

About Pearson 

Pearson is the world’s leading learning company, dedicated to helping people make progress in their lives through learning. Founded in 1844, we deliver digital-first, accessible learning experiences and employ over 20,000 people globally. In India, we support learners and educators through innovative educational products, technology, and services. 
We are committed to fostering an inclusive, equitable workplace where every employee is valued and empowered to thrive. 

 

About the Apprenticeship Program 

Pearson India’s Apprenticeship Program provides graduates and early-career professionals with structured training, hands-on experience, and mentorship from industry experts. Through a blend of on-the-job learning and guided development, apprentices build the professional and technical skills needed to succeed in a global organization. 

 

About the Team 
ServiceNow is a cloudbased platform used by organizations to manage IT services and automate business workflows. It helps teams handle incidents, service requests, and changes efficiently through a single system. Apprentices will gain handson exposure to enterprise IT service management tools 

 

About the Role 
As a Junior ServiceNow Analyst, you will support the day-to-day operation, Quality assurance and enhancement of the ServiceNow platform within our organization. This role is an entry-level position, offering an opportunity to gain hands-on experience in platform administration, Quality assurance, and support. You will work closely with senior analysts and stakeholders to assist in platform configuration, troubleshooting, and deployment activities. Additionally, you will contribute to data management, reporting, and platform optimization efforts under the guidance of experienced team members. 

 

Key Responsibilities 

• Provide level 1 support for products, applications, & processes on the ServiceNow platform. 

• Participate in the agile development process for the ServiceNow platform. Learn to implement minor enhancements and defect fixes to improve platform functionality. 

• Create reports, metrics, and dashboards using ServiceNow Performance Analytics and other reporting tools. 

• Perform general platform administration tasks, including configuration management database (CMDB) maintenance, user access management, and system configurations. 

• Monitor and support data imports and integrations between ServiceNow and other systems. 

• Collaborate with stakeholders to identify data quality improvement opportunities and implement corrective actions. 

• Validation of enhancements as needed 

• Assist in semi-annual platform upgrades and quarterly patching activities. Collaborate with the upgrade team to plan, test, and execute platform upgrades while minimizing disruption to business operations. 

 

 

Desirable Skills and Attributes 

• Basic understanding of IT concepts and principles. 

• Strong analytical and problem-solving skills. 

• Ability to work collaboratively in a team environment. 

• Excellent communication and interpersonal skills. 

• Eagerness to learn and grow in the ServiceNow ecosystem. 

 

Eligibility Criteria 

• Bachelor’s degree in bachelor’s or master’s degree programs in Computer Science, Engineering, Management Information Systems, Data Science. 

• Recent graduates or candidates with less than one year of experience are encouraged to apply. 

• Must meet requirements under the Apprenticeship Act, 1961 and be registered on the NATS portal. 

• Must be legally eligible to work in India. 

 
Experience You Will Gain 

 

• Create reports, metrics, and dashboards using ServiceNow Performance Analytics and other reporting tools.  

• Perform general platform administration tasks, including configuration management database (CMDB) maintenance, user access management, and system configurations.  

• Monitor and support data imports and integrations between ServiceNow and other systems 

• Familiarity with ServiceNow best practices, administration, and development of minor enhancements 

• Agile Development methodology and lifecycle 

• Working on AI features in Service now like AI agents,Now Assist and other features 

 

Work Schedule 

This is a full-time apprenticeship from Monday to Friday, approximately 40 hours per week. Some flexibility may be required to support meetings with global teams in different time zones. 

 

Benefits and Rewards 

• Competitive stipend 

• Professional development and mentorship 

• Paid time off as per company policy 

• Personal Accident Insurance Coverage 

• Access to Pearson’s learning platforms and online courses 

• Exposure to global work culture and career pathways 

Location 

This role is based at the Pearson office at –Chennai, Tamil Nadu, India 

 

Diversity, Equity, and Inclusion 

Pearson India is committed to building an inclusive environment that embraces diverse perspectives and backgrounds. We value equality, respect, and belonging, ensuring every employee has the opportunity to contribute and grow. 

 

Application Closing Date:   

This position is offered under the Apprentices Act, 1961, as part of an official Apprenticeship Program. As an apprentice, you will undergo structured on-the-job training, combined with theoretical learning where applicable, to develop specific skills and prepare for skilled employment. 

 

Experience Level

Entry Level