• Knowledge in collection process and systems 
• To have 7-10 years’ experience in managing Short Fall Recovery and Hard BKT. collection team of secured/unsecured.
• To have adequate knowledge of Area of Operation.
• To have adequate knowledge in repossession and legal activities. 
• To create a team of dedicated, aggressive and ambitious team of Location Managers / Supervisors.
• To motivate the existing TEAM to deliver to their potential. 
• To Ensure Quality Service to Customers through his team
• To focus on Improving Portfolio Performance in the respective Area / Region.   
• To Manage NPA’s & Loss Recovery efficiently in all locations in his Area / Region. 
• To adhere to the BANKS processes and procedures.
• To Ensure development of direct and indirect team
• To ensure our Service Providers follow the Orginisations policy Parameters, when directly interacting with customers on our Behalf.
• To maintain good Professional relationship with all in the Branch.
• To plan innovative strategies for reduction of NPA’s & Focus on Loss Recovery, so as to ensure Quality Portfolio
• To Ensure Quality in Manpower.   
• To adhere to the BANKS processes and procedures.
• To ensure development of direct and indirect team.
• To review Performance of Service Providers Regularly
• To empanel efficient Service Providers.

Job Requirements, Skills, Knowledge prerequisites

• Willing to Take challenges and responsibility
• Should have the ability to convince the customer for our terms and conditions
• Should be able to coordinate effectively with all functions.
• Should Ensure MOPP is followed efficiently.
• Ensure All Audit, Moral and Ethical requirements are met by his team.

Graduate / Post Graduate with good Knowledge of LAW.  Good Contacts in Area of Operation.

7+ years

• CHOLA DBS – SUBH LOANS
• SHRIRAM FINANCE
• MAGMA –SUVIDHA
• INDIA BULLS
• SREI
• HDFC BANK (Group Set up)
• ICICI BANK(Group Set up)
• SFL
• CITI