Assessment Service Delivery

1. Assessment Planning & Coordination:

   • Collaborate with content development teams to ensure assessments align with learning objectives.
   • Coordinate scheduling, logistics, and resource allocation for assessments.
   • Liaise with clients and stakeholders to define assessment requirements and timelines.

2. Assessment Delivery:

   • Manage the technical setup and execution of online and offline assessments.
   • Ensure the secure and smooth administration of assessments across various platforms.
   • Troubleshoot technical issues in real-time during assessments and provide quick resolutions.

3. Compliance & Quality Assurance:

   • Ensure assessments are compliant with industry standards, privacy, and data security regulations.
   • Implement quality control measures to maintain the integrity of assessments.
   • Regularly review and improve assessment processes for efficiency and accuracy.

4. Reporting & Analytics:

   • Compile and analyze assessment results, providing detailed reports to stakeholders.
   • Use data-driven insights to recommend improvements in assessment strategies.
   • Ensure timely delivery of post-assessment feedback to clients.

5. Stakeholder Communication:

   • Serve as the primary point of contact for assessment-related queries.
   • Maintain clear and effective communication with internal teams and external clients.
   • Provide training and support to facilitators, proctors, and end-users on assessment tools.