Assistant Manager - CRM

Job Summary:

•     We seek an experienced Assistant Manager-CRM is responsible for managing customer relationships throughout the buyer lifecycle, ensuring timely communication, coordination with internal teams, and delivering a high level of customer satisfaction.

Roles and Responsbilities

•         Be the primary point of contact for customers post-booking until handover.
•         Ensure a seamless customer journey by addressing queries, resolving issues, and offering timely updates.
•         Manage the execution of all customer-related documents: Agreements, Allotment Letters, etc.
•         Coordinate with Legal teams to ensure timely registrations and handovers.
•         Liaise with Projects, Sales, Legal and Finance teams to resolve customer concerns efficiently.
•         Handle customer escalations tactfully and ensure closure with utmost satisfaction
•         Work towards building loyalty through timely communication and proactive solutions.
•         Update bookings, payments, agreements & customer details.
•         Follow up for payments, document submission and agreement execution
•         Track customer milestones : Allocations, Registration, Handover.
•         Prepare reports related to bookings, collections, cancellations and customer communication.

Requirements for successful candidate

•         5-7 years of experience in CRM, preferably in the real estate industry
•         Prior exposure to residential property handovers, documentation, and customer engagement is highly desirable
•         Graduate/Postgraduate in any discipline
•         Strong communication and interpersonal skills
•         Customer-centric approach with a problem-solving mind set
•         Time management and multi-tasking ability