Assistant Manager - Delivery

• Training Program Management:

  • Plan, schedule, and oversee the delivery of both virtual and classroom-based training programs.
  • Manage the logistics of training delivery, including trainer coordination, session materials, platform setup, and participant communication.
  • Ensure adherence to timelines and training goals, while maintaining a high standard of learner experience.

• Stakeholder Coordination:

  • Collaborate with subject matter experts, trainers, and content development teams to align on training objectives.
  • Serve as the primary point of contact for clients and learners, addressing queries and providing support before, during, and after training sessions.
  • Work closely with sales and account management teams to understand client requirements and customize training delivery accordingly.

• Operational Excellence:

  • Monitor and manage training delivery metrics, such as attendance rates, learner feedback, and trainer performance.
  • Identify and resolve issues that may affect training quality, including technology disruptions or learner engagement challenges.
  • Implement process improvements to streamline operations and improve the overall efficiency of the training delivery process.

• Reporting & Analytics:

  • Track and report on training delivery performance, including completion rates, learner satisfaction scores, and learning outcomes.
  • Provide actionable insights based on data to improve future training sessions and optimize learner engagement.

• Vendor/Trainer Management:

  • Manage external trainers and third-party vendors to ensure the successful delivery of training programs.
  • Assist in onboarding, contracting, and evaluation of trainers, ensuring they meet the quality standards of the organization.