Assistant Manager Operations

The Assistant Manager – Operations is responsible for managing field operations, manpower governance, client coordination, and operational discipline across assigned sites. The role bridges operational strategy and on-ground execution, ensuring smooth site transitions, service continuity, and high service standards while maintaining 98%+ manpower strength and zero service disruption.

Key Responsibilities

1. Site Onboarding & Deployment

• Conduct site surveys and prepare manpower deployment plans.
• Coordinate employee onboarding, induction, and enrollment processes.
• Support migrant manpower arrangements including transport and accommodation.
• Ensure smooth new site stabilization before and after go-live.

2. Operations & Manpower Governance

• Monitor daily manpower status across all assigned sites.
• Maintain minimum 98% manpower strength through proactive replacement planning.
• Supervise Operations Executives and ensure timely response to operational issues.
• Ensure daily reporting, briefing updates, and operational photo compliance.

3. Client Engagement & Service Quality

• Act as key operational contact for clients.
• Conduct regular site visits, walkarounds, and service reviews.
• Ensure grooming standards, discipline, and service quality compliance.
• Organize employee meetings, training sessions, and performance follow-ups.

4. Attendance, Payroll & MIS Management

• Oversee weekly and monthly attendance closure and verification.
• Consolidate site reports and submit Monthly Management Reports (MMR).
• Provide accurate attendance and OT inputs for payroll processing.
• Ensure accuracy and timeliness of operational MIS reporting.

5. Employee Welfare & Accommodation

• Coordinate employee accommodation within approved budgets.
• Address accommodation and employee welfare concerns promptly.
• Ensure transport and settling support for newly deployed employees.

6. Team Coordination & Culture Development

• Conduct operational meetings and supervisor reviews.
• Lead Rewards & Recognition and employee engagement initiatives.
• Promote discipline, safety standards, and service culture across sites.

7. Commercial & Process Support

• Monitor invoice submissions and billing readiness.
• Track attrition trends and support local manpower sourcing.
• Assist Operations Head in operational documentation and commercial coordination.

Authority & Decision Rights

• Coordinate manpower deployment and replacements within approved plans.
• Intervene in client or employee escalations at site level.
• Approve transport and accommodation within approved limits.
• Direct Operations Executives on daily operational priorities.
• Escalate service risks and client concerns to Operations Manager.

Performance Expectations

• Maintain 98%+ manpower strength across sites.
• Ensure zero service disruption and minimal client escalation.
• Achieve 100% attendance and reporting accuracy.
• Ensure timely submission of all operational reports.
• Maintain grooming, induction, and compliance standards at all sites.

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Experience:

• Facilities management: 2 years (Required)

Language:

• Hindi (Required)

Work Location: In person