Associate

Experience

2.5-5 Years

Skill (Primary)

Cloud Services-SERVICENOW-TECHNICAL CONSULTANT

Qualification

B-Tech

Location

Chennai

Job Description (Posting).

Job Description: ServiceNow Developer
Candidate should have good Admin/Configuration/Development level knowledge of:-
Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM
User Administration: - Creation of user, roles, assignment groups.
Reporting: - Import or export of data.
Development of Form Customization, Business Rule, Client Script.
Understanding of ITIL Concepts.
Creating Service Requests
Hands on experience with client scripts and business rules.
Content Management: - developing ESS page.
Hands on with UI Actions / UI policy / Access Control Lists, etc.
Overview of integration:- LDAP integration and Overview of Web-services.
Use of Record producers to create Incident and Problem.
Update sets to move customization from Dev. to Production Instance.
Workflow editor to design workflow of various modules and for triggering of various events.
Content Management: - developing ESS page.
Writing various Server side scripts using Script Includes.
Configured License Management module for necessary Compliance check.
Used ACL s for controlling the security mechanism in Service Now
Domain Separation and designing the Process and data flow within various domains
Experience with Web technologies/AJAX
Developing Composite Service Requests within Service catalog Module
Experience in different Integrations using web-services / MID Server, etc.
Configuring complex reports
Understanding and debugging of system logs

Required Skills :
ServiceNow development experience
Core Applications (Incident / Request / Change / Problem)
Service Portal
CMDB
Expert in JavaScript
System integration experience using web services and other web-based technologies
such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Experience with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup
and Integration of ServiceNow to Other Applications
Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.
Experience with working on email notifications in ServiceNow.
Experience presenting and conducting demo reviews with client stakeholders
Proficiency working with Update Sets and Scoped Applications
Knowledgeable about ServiceNow Development Best Practices
Minimum ServiceNow CSA certified.
ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To ensure that calls/ chats are addressed within agreed SLAs (2.) To resolve escalations in a timely manner adhering to the process and quality compliance (3.) To maintain attendance, leave reports , breaks & shift rosters (4.) To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities (5.) To perform adhoc analyses, SIP activities and infrastructure management (6.) To ensure postive customer satisfaction and feedback

Experience Level

Senior Level