Associate Consultant

Qualification: B-Tech

Experience: 4.5-8 Years

Skills: DevOps

Skill - Criticality

• regex/grok- Must have
• source code management (CI/CD)- Must have
• configuration management (ansible/puppet)- Nice to have
• scripting (python/java)- Must have
• cloud platforms (AWS)- Must have
• logging concepts (elastic stack)- Nice to have

Job description:

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.