ASSOCIATE CONSULTANT

Experience

4.5-8 Years

Skill (Primary)

PMO-Program Management-Program Management

Qualification

B-Tech

Location

Chennai

Job Description (Posting).

Centralized Technical Program Manager to manage L1, L2 Governance, reporting and communication (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

Experience Level

Mid Level