Automotive Service Advisor

ob Responsibilities of Service advisor

LOCATION: Chennai

JOB TYPE: Full-time

KEY RESPONSIBILITIES:

* Greet customers when they arrive at the parts and service centre and direct them to an

available technician.

* Consult with a technician about necessary repairs and possible alternatives to repairs as

required by the customer.

* Provide customers with in-depth information about available aftermarket and OEM

(original equipment manufacturer) part options.

* Answer questions about service outcomes (after consulting with a technician if necessary) .

* Advise customers about warranty protections and potential cost savings.

* Help customers decide between trading in a car and fixing it through our shop.

* Manage and oversee the service centre’s workflow and scheduling.

* Call customers to inform them of changes in service or to let them know their vehicle is

ready for pick-up.

CANDIDATE REQUIREMENTS:

 Educational Qualification: ITI or Diploma in Automobile Engineering/Mechanical

Engineering or a Bachelor of Engineering degree.

 Product knowledge

 Passion for automobiles.

 Good communication to interact with customers