Must-Have

Design, implement, manage, and maintain Avaya Aura or Avaya IP Office telephony systems. Monitor system performance, troubleshoot issues, and ensure high availability of voice infrastructure. Collaborate with IT, security, and network teams to ensure integration and compatibility across platforms.

• bull; Resolving issues with the Avaya systems on site;
• bull; Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services;
• bull; Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages;
• bull; Meeting with customer to discuss special tasks (i.e. large moves) and providing solutions when needed;
• bull; Responsible for day to day adds, moves, changes, and user troubleshooting;
• bull; Communicates all planned/unplanned service outages to management/leads/voice team as well as the FDIC Enterprise Wide Command Center;
• bull; Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations;
• bull; Monitors ticket queues to ensure customer tickets and service requests are promptly addressed;
• bull; Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh;
• bull; Recommends and integrate new Telecommunication Voice, Video and Unified Communications technologies.

Good-to-Have

Minimum 2 mandate details are mandate with two or 3 liners

• Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 servers;
• Good hands on experience on Avaya SM/SMGR;
• Proficient in installation and configuration of Avaya Systems;
• Experience and knowledge of Telephony protocols (VOIP, SIP, H.323) ;
• Must have an hands-on experience on Avaya SDM and should be able to manage the upgrades of Avaya systems;
• Good understanding of Avaya architecture and design;
• Good to have a Design experience on Avaya Unified communication products;
• Installation, Configuration & Troubleshooting of CLAN, Medpro, IPSI, Analog and Digital cards. Interfaces, T1, E1, PRI, QSIG, and analog trunking;
• Installation, Configuration, Upgrade & Troubleshooting of G 450/G650 Gateways;