BPO Supervisor - Health Claims Administration

BPO Project Management Specialist

Key Responsibilities:

• Manage and deliver multiple projects concurrently within scope, timeline, and budget.
• Lead end‑to‑end project planning, execution, risk management, and stakeholder communication.
• Work closely with cross‑functional teams including business, technology, QA, and operations.
• Drive business process improvements by assessing gaps and recommending optimized solutions.
• Ensure alignment of project outcomes with business goals and regulatory requirements.
• Prepare project documentation including plans, status reports, and risk/issue trackers.
• Facilitate meetings, conduct presentations, and provide clear project updates to leadership.
• Collaborate with insurance domain experts to ensure accurate requirements gathering.
• Monitor project performance and lead post‑implementation reviews.

Must‑Have Skills & Experience:

• 4–7 years of experience in Project Management, with proven ability to manage multiple simultaneous projects.
• Strong domain experience in:
• Insurance (Life/Annuity) – Mandatory preferred, OR
• US Healthcare, Property & Casualty, Payer, or Provider – acceptable alternatives.
• Experience in Business Process Improvements, workflow optimization, or operational excellence.
• Exposure to Six Sigma Green Belt practices (certification is an added advantage).
• Excellent communication, coordination, and stakeholder management skills.
• Strong analytical, documentation, and problem‑solving capabilities.

**Required schedule availability for this position is Monday-Friday 5:30PM/3:30AM IST  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

Experience Level

Senior Level