Branch Manager

CENTRE MANAGER – ALSHIFA CUPPING CLINIC

Location: Nandanam, Chennai

Employment Type: Full-Time

Experience Required: 5+ Years (in Clinic/Healthcare Sales & Marketing)

Salary Range: Up to ₹40,000/- per month (Based on Experience & Performance)

Joinng: Immediate

ABOUT ALSHIFA CUPPING CLINIC

Alshifa Cupping Clinic is a premier healthcare establishment specializing in Hijama cupping therapy and holistic wellness treatments. We are committed to providing authentic, quality healthcare services and expanding our reach across multiple locations. Our Nandanam branch is seeking a dynamic and result-oriented Centre Manager to lead our operations and drive growth.

JOB SUMMARY

We are looking for an experienced and motivated Centre Manager to oversee the day-to-day operations of our Nandanam clinic. The ideal candidate will have a strong background in sales and marketing within the clinic/healthcare sector, proven team handling capabilities, and a track record of achieving targets. The Centre Manager will be responsible for driving revenue, managing staff, ensuring exceptional patient experience, and maintaining clinic standards.

KEY RESPONSIBILITIES

1. Operations Management

• Oversee all daily operations of the clinic ensuring smooth functioning
• Ensure compliance with company policies, safety protocols, and regulatory guidelines
• Maintain highest standards of clinic cleanliness, hygiene, and patient care
• Manage inventory, supplies, and equipment required for clinic operations
• Coordinate with headquarters for administrative and operational support

2. Sales & Marketing

• Develop and implement local marketing strategies to drive patient footfall
• Achieve monthly and quarterly revenue targets as set by management
• Build and maintain relationships with doctors, corporates, and referral partners
• Plan and execute promotional activities, health camps, and awareness programs
• Monitor market trends and competitor activities to identify growth opportunities
• Handle patient inquiries, bookings, and ensure high conversion rates

3. Team Management

• Lead, mentor, and manage the clinic staff including therapists, front desk, and support team
• Conduct regular team meetings, training sessions, and performance reviews
• Ensure staff adherence to protocols and maintain discipline
• Handle employee grievances and maintain a positive work environment
• Recruit and train new team members as per requirements

4. Financial Management

• Manage daily cash collection, billing, and payment reconciliation
• Prepare and submit daily, weekly, and monthly reports to management
• Monitor expenses and ensure cost-effectiveness in operations
• Achieve profitability targets and contribute to business growth

5. Customer Relations

• Ensure exceptional patient experience and satisfaction
• Handle patient complaints and feedback professionally and promptly
• Build long-term relationships with patients to encourage repeat visits and referrals
• Maintain patient records and ensure data privacy and confidentiality

6. Reporting & Documentation

• Maintain accurate records of daily transactions, patient visits, and inventory
• Prepare performance reports including sales, revenue, and customer feedback
• Coordinate with corporate office for audits and compliance requirements

REQUIRED QUALIFICATIONS & SKILLS

Educational Qualifications:

• Graduate in any discipline (MBA/PGDM in Healthcare Management preferred)
• Additional certification in Healthcare Administration will be an added advantage

Experience:

• Minimum 3+ years of experience in sales and marketing within the clinic, hospital, or healthcare sector
• Prior experience in team handling and clinic operations management
• Experience in target-oriented roles with proven track record of achieving goals

Skills & Competencies:

• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Knowledge of clinic management software (preferred)
• Customer-centric approach with problem-solving abilities
• Ability to work under pressure and meet deadlines
• Strong analytical and reporting skills

Personal Attributes:

• Self-motivated and result-oriented
• Good presence and professional demeanor
• Ability to handle multiple tasks simultaneously
• Willingness to work in a dynamic and growing organization

COMPENSATION & BENEFITSComponentDetailsSalaryUp to ₹40,000/- per month (negotiable based on experience)IncentivesPerformance-based incentives on achieving targetsWork TimingFlexible (Based on clinic requirements)Leave PolicyAs per company policyOther BenefitsTraining & development opportunities, friendly work environmentREPORTING STRUCTURE

Reports To: Area Manager / Operations Head – Alshifa Cupping Clinic

Direct Reports: Therapists, Front Desk Executive, Support Staff

KEY PERFORMANCE INDICATORS (KPIs)

• Monthly revenue target achievement
• Patient footfall and conversion rate
• Team performance and staff retention
• Patient satisfaction score
• Operational efficiency and compliance
• New patient acquisition and referral growth

Job Types: Full-time, Permanent

Work Location: In person