Branch Sales Manager (B2C)

1. Lead, motivate, and manage a team of sales managers to achieve sales targets and objectives. Provide guidance, training, and support to help the team meet individual and team goals.

2. Build and maintain strong relationships with developers, real estate agents, brokers, DSAs and other channel partners to generate leads and referrals for home loans. Collaborate with internal stakeholders, such as credit and operations teams, to ensure smooth loan processing and timely disbursement.

3. Identify and explore new business opportunities, partnerships, or tie-ups to expand the customer base and increase market share.

4. Maintain strong relationships with existing customers, ensuring high levels of customer satisfaction and retention. Address customer queries, concerns, or complaints promptly and provide exceptional customer service throughout the home loan application and approval process.

5. Track and monitor sales performance metrics, including sales volume, revenue, conversion rates, and customer acquisition costs. Generate regular sales reports, analyze performance data, and provide insights to senior management for strategic decision-making.

6. Ensure adherence to internal policies, lending guidelines, and regulatory requirements throughout the sales process. Mitigate potential risks by conducting regular audits, enforcing compliance standards, and implementing appropriate controls.

SKILLS & COMPETENCIES

1. Smart and efficient HL expert with solid understanding of lending products and practices

2. Strong with computers and banking applications & software

3. Strong interpersonal skills

4. Strong Communication

5. Team leadership and management skill

6. Proficient in driving sales through digital platform