Business Support Specialist

1. Perform software-related QA translations and technical translations from Japanese to English and vice versa.
2. Handle customer communication in both Japanese and English, ensuring clear and effective communication of technical issues, solutions, and updates.
3. Conduct Root Cause Analysis (RCA) on software defects and issues, providing detailed reports in both Japanese and English.
4. Collaborate with the development and QA teams to understand product updates and changes, and translate technical specifications as needed.
5. Assist in creating and maintaining bilingual documentation of software products, technical procedures, and QA processes.
6. Provide language support to other team members as needed. -Business process and service improvement for service enhancement -Training and team development, Mentoring, coaching -Business Process and Service Improvement -S&R (Sense and Respond) Communication Cell