Call Centre BPO Executive
TrunkCalls Teleservices LLP
Call Centre BPO Executive
TrunkCalls Teleservices LLP
Guindy, Chennai
₹8,000 - ₹27,000 monthly*
Fixed
₹8000 - ₹25000
Average Incentives*
₹2,000
Earning Potential
₹27,000
You can earn more incentive if you perform well
Work from Office
Full Time
Night Shift
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
153 applicants
Benefits include: 5 working days
Job Description
- Conduct Outbound Calls
- Initiate outbound calls to targeted individuals or businesses based on campaign data.
- Follow scripted or semi-structured questionnaires to collect accurate responses.
- Data Collection & Entry
- Record survey responses accurately into internal databases or survey tools.
- Ensure completeness and clarity of data for analysis.
- Maintain Call Quality
- Follow quality guidelines, tone, and etiquette during calls.
- Handle objections or refusals respectfully and professionally.
- Achieve Daily/Weekly Targets
- Meet assigned quotas for completed surveys or successful calls.
- Optimize call time and minimize idle periods.
- Feedback & Reporting
- Report on call issues, data inconsistencies, or campaign challenges to supervisors.
- Suggest improvements based on caller experience.
- Compliance & Confidentiality
- Adhere to company policies, data protection laws (e.g., GDPR), and confidentiality requirements.
- Avoid any attempt to influence or bias responses.
- Qualifications & Skills:Education:
- Minimum: High school diploma or equivalent
- Preferred: Diploma or degree in Communication, Marketing, or related fields
- Experience:
- Prior experience in outbound calling, surveys, or telemarketing is preferred
- Freshers with good communication skills are also considered
- Skills:
- Excellent verbal communication in [language(s) of campaign]
- Active listening and note-taking skills
- Basic computer literacy (Excel, survey platforms, CRM tools)
- Ability to handle repetitive tasks with consistency and patience
- Time management and multi-tasking skills
- Personality Traits:
- Empathetic and respectful in tone
- Self-motivated and target-driven
- Quick learner and adaptable to various survey topics
Job role
Work location
Dhwarco_ MiniStar- Affordable flexible workspace in Guindy | Chennai, South Phase, Guindy Industrial Estate, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Any experience
Education
Graduate
Past role/category experience
Customer Success, Customer Support - BPO / Voice / Blended
Skills
International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
TrunkCalls Teleservices LLP
Address
Dhwarco_ MiniStar- Affordable flexible workspace in Guindy | Chennai, South Phase, Guindy Industrial Estate, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu, India
Job posted by TrunkCalls Teleservices LLP
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