Career Counsellor

Position:

Academic

counsellor

Location:

Chennai

Report

to:

Sales Manager

Roles

and Responsibilities

• Counselling potential
• learners, helping them plan their career path and understanding how
• Veranda Race can catalyse their career.
• Carrying weekly enrolment
• /revenue and collection target.
• Establishing the uniqueness
• and effectiveness of Veranda Race model of online/blended learning.
• Owning the complete sales
• closing life cycle for leads assigned to you. This includes making
• phone calls, sales closing, and post-sales relationship management.
• 
  
• 
  
• Maintaining
• a detailed database of all the interactions on the CRM with the
• leads and providing constant feedback to the marketing team on lead
• quality.
• Manage large amounts of
• Inbound calls / Outbound calls
• Generate sales leads
• Identify and assess
• customers’ needs to achieve satisfaction
• Build sustainable
• relationships and trust with customer accounts through open and
• interactive communication
• Provide accurate, valid, and
• complete information by using the right methods/tools
• Meet personal/customer
• service team sales targets and call handling quotas
• Handle customer complaints,
• provide appropriate solutions and alternatives within the time
• limit; follow up to ensure resolution
• Keep records of customer
• interactions, process customer accounts, and file documents
• Follow communication
• procedures, guidelines, and policies
• Take the extra mile to engage
• customers

What are the deliverables /

KPI’s?

• Minimum of 200+ Dials every
• day with 75+ Connects.
• 4 hours of talk time on an
• average per day.
• 5 enrolled students per day.
• Weekly revenue targets to be
• met consistently.

Requirements

• Proven experience as
• telesales representative or other sales/customer service role
• Proven track record of
• successfully meeting sales quota preferably over the phone
• Good knowledge of relevant
• computer programs (Any CRM software) and telephone systems
• Ability to learn about
• products and services and describe/explain them to prospects
• Excellent knowledge of
• required language
• Excellent communication and
• interpersonal skills
• Cool-tempered and able to
• handle rejection
• Outstanding negotiation
• skills with the ability to resolve issues and address complaints

Growth

Path

The Candidate selected for the

role is expected to grow into a Academic Counsellor Lead within the

sales team. On generating good leads and sales to the organisation

and showing leadership qualities can help the candidate reach the

above mentioned role.

Educational

Qualification

• Any degree
• MBA (Marketing) Preferable

Experience

Requirement

• 1 year and above sales
• experience
• Specially in Edu-Tech company
• (Preferable)

Working

Conditions

• Flex – schedule with a

Shift (Early Moring, Regular Shift, Evening)