CISCO Voice L1 & L2

Must have:
1. Expert level experience in handling Cisco IP telephony Network Infrastructure. 2. Expert understanding of the following Cisco Unified Communication Products a) Cisco CUCM 10.x, 11.x, 12.x (Mandatory) b) CER (Cisco Emergency Responder (Mandatory) c) Cisco Call Manager Express & Cisco Unity express d) Understanding of Cisco Licensing models e) In depth understanding of Cisco Expressway f) Cisco IM&P and Jabber g) Cisco Voice Gateways (ISR Routers and Analog gateways) h) Trunks, E1/ T1(CAS, CCS), FXS /FXO, & SIP i) Gatekeepers j) Gateway protocols: H323, SIP, MGCP, SCCP. k) Cisco Unified Contact Centre Express (preferred) 3. Excellent ITIL Knowledge – Incident, Change, Configuration, Problem Management 4. Excellent Problem analysis and resolution skills. 5. Expert knowledge in Cisco Unified Communications Manager 6. Expert knowledge in Cisco Unity Connection 7. Expert Knowledge in Cisco UCCX 8. Expert knowledge in Cisco Session Management platform (SME) 9. Expert knowledge in Session Border Controller technology 11.Expert knowledge in SIP Trunk 12.Knowledge of UCS and virtualization technologies