Client Relationship Executive

KEY RESPONSIBILITIES

Booking Management

• Receive and process travel booking requests from clients
• Collect complete booking details including destination, travel dates, number of travelers, and preferences
• Enter booking information accurately into the back-end system
• Generate booking confirmations and reference numbers

Communication & Coordination

• Update booking status to internal teams in real-time
• Communicate booking confirmations and itinerary updates to clients promptly
• Coordinate with operations team for travel arrangements and service delivery
• Act as the primary point of contact for client booking queries

Client Relationship Management

• Build and maintain strong relationships with clients
• Handle client inquiries, concerns, and complaints professionally
• Follow up with clients post-travel to ensure satisfaction

Documentation & Record Keeping

• Maintain accurate records of all client bookings and transactions
• Prepare booking reports for management
• Track pending bookings and follow up for completion

System & Process Management

• Ensure data accuracy in the back-end booking system
• Flag discrepancies or issues in booking details to supervisors

Team Collaboration

• Coordinate with operations team for smooth execution of bookings
• Support tour coordinators with booking-related information