Client Relationship Executive

• Handle incoming calls, Messages, website leads, and walk-in patient inquiries
• Provide accurate information about clinic services, treatments, and doctors
• Schedule, confirm, and reschedule patient appointments efficiently
• Perform follow-up calls/messages with new and existing patients
• Convert inquiries into confirmed appointments and treatment bookings
• Maintain patient records and update CRM/clinic management software
• Coordinate with doctors, front office, and medical staff for smooth patient flow
• Handle patient feedback, concerns, and basic complaints politely
• Support billing/front-desk activities when required
• Achieve daily/weekly/monthly lead conversion and follow-up targets

Exp: 1+ Yrs