• Provide both remote and on-site support to clients by diagnosing and troubleshooting issues with laptops and desktop computers.
• Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and software applications.
• Perform hardware diagnostics and repairs on laptops and desktops (e.g., replacing hard drives, memory, and other components).
• Set up and configure new computer systems, including network configurations, printers, and peripheral devices.
• Repairs and Upgrades:Perform hardware repairs including motherboard replacement, screen replacements, power supply issues, and other component failures.
• Recommend and install hardware upgrades such as memory, storage, and graphics cards.
• Perform system performance tuning and optimization to improve the efficiency and speed of systems.
• Software Installation & Troubleshooting:Install operating systems and software applications based on client requirements.
• Troubleshoot and resolve software issues, including crashes, slow performance, and configuration problems.
• Ensure that systems are running the latest patches and updates for security and performance.
• Customer Interaction:Provide excellent customer service, ensuring that clients understand technical issues in simple, non-technical language.
• Build and maintain strong client relationships, ensuring a positive customer experience and timely resolutions of technical problems.
• Document all work performed on client systems, keeping detailed records of repairs, issues, and service interactions.

Key Skills and Qualifications:Technical Skills:

• Proficiency in troubleshooting and repairing desktops, laptops, and peripheral devices (e.g., printers, monitors).
• Strong knowledge of operating systems, including Windows, macOS, and Linux.
• Familiarity with software installation, configuration, and troubleshooting.
• Ability to perform hardware diagnostics and repairs (e.g., motherboard replacement, screen issues).
• Knowledge of networking basics and setup (IP configuration, LAN/WAN).
• Experience in system performance optimization and security best practices.

Soft Skills:

• Excellent communication and interpersonal skills, with the ability to explain complex technical issues clearly.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently with minimal supervision while managing time effectively.
• A customer-first attitude with a focus on delivering a high level of service.
• Team-oriented, willing to collaborate and share knowledge with peers.

Qualifications:

• Degree or diploma in Computer Science, Information Technology, or a related field preferred.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar) are an advantage.
• Prior experience in a similar technical support or field service role is a plus.
• Valid driver’s license and reliable transportation for travel to client locations (if required).
• Working Conditions:Work Environment: Primarily field-based with occasional office work.
• Travel: This role requires frequent travel to client sites within the Chennai region.