CRM Executive

Job Title: CRM Manager / CRM Executive

Experience: Min 2 years of (Real Estate Industry Mandatory)

Salary: ₹25,000 – ₹35,000

Job Description: We are looking for an experienced CRM Manager / CRM Executive from the Real Estate industry who has strong knowledge of end-to-end CRM processes, customer handling, and documentation.

• Key Responsibilities-Client Relationship Management Handle pre-sales and post-sales customer interactions.
• Maintain strong relationships with buyers and provide timely updates.
• Address customer queries, concerns, and escalations professionally.
• Schedule site visits, follow-up calls, and meetings with clients.
• Sales Coordination Coordinate with the Sales Team for lead follow-ups and conversions.
• Track inquiry to booking progress and support in closing deals.
• Ensure smooth handover between Sales and CRM teams.
• Documentation & Process Management Manage all CRM-related documentation such as:
• Booking forms
• Allotment letters
• Agreements (Sale Agreement / Construction Agreement)
• KYC documents
• Payment schedules & receipts
• Coordinate with legal and accounts teams for documentation and payment updates.
• Maintain accurate customer data in CRM software.
• Payment & Collections Track customer payments as per schedule.
• Send payment reminders and follow up for due/overdue amounts.
• Coordinate with finance team for invoice generation and receipt issuance.
• Project Updates & Handover Keep customers updated on construction progress and milestones.
• Handle customer requests, modifications, and clarifications.
• Support the handover process and ensure customer satisfaction.
• Reporting Prepare daily/weekly MIS reports for bookings, payments, cancellations, and follow-ups.
• Maintain all CRM records in an organized manner.

Requirements

Mandatory: min 2 years of CRM experience in the Real Estate industry.

• Strong knowledge of CRM processes, documentation, customer handling, and after-sales support.
• Good communication and coordination skills.
• Ability to manage multiple clients and work under timelines.
• Knowledge of CRM software (real estate CRM preferred).