CRO CHENNAI SOUTH

 1.Ensure Cross selling of product as per the target in Branch via customer care executive.

2.Lead Generation for cross sell product at Branch and ensure the conversion .

Responding to customer service issues in a timely manner.

3.Creating effective customer service procedures, policies, and standards.

Publishing the MIS report to RO and ensure the targets are met .

4.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

5.Maintaining accurate records and documenting all customer service activities and discussions.

6.Hiring and training new customer care Executive

Proficiency in Microsoft Office and customer service software.

7.Good understanding of management practices and techniques.

Excellent leadership and interpersonal skills