Customer Care Executive

Purpose of the Role

The objective of this role is delivering exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day-to-day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description

1. To provide customer satisfaction on every call / e-mail.

2. To ensure closure of the ticket / e-mail within the prescribed TAT

3. To provide speedy resolution

4. Willingness to work in rotational offs & rotational Shifts

5. To resolves product or service problems by clarifying the customer's complaint

Key Result Areas

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Education • Graduate or equivalent

Work Experience • Minimum of 0 – 5 Years of work experience • Experience in customer service or call centre background preferred • Strong communication skills • Good interpersonal skills

Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.