Telecaller job description typically involves handling phone interactions with customers to generate leads, answer inquiries, and provide customer support. They are the voice of the company, creating a positive first impression and building relationships with clients. 

Key responsibilities of a Telecaller often include:

• Making outbound calls:
• Telecallers make calls to potential customers to promote products or services, gather leads, and schedule appointments. 
• Handling inbound calls:
• They answer calls from customers seeking information, support, or to make purchases. 
• Providing customer support:
• Telecallers address customer inquiries, resolve complaints, and offer assistance. 
• Generating leads and sales:
• They identify potential customers and work to convert them into sales. 
• Maintaining accurate records:
• Telecallers document interactions, notes, and outcomes of calls in CRM systems. 
• Following scripts and guidelines:
• They adhere to communication scripts and guidelines to ensure consistency and professionalism. 
• Building rapport and relationships:
• Telecallers strive to build positive relationships with customers through engaging communication. 
• Meeting sales targets:
• They work towards achieving individual and team sales goals by effectively promoting products and services. 

Required skills and qualities for a Telecaller include:

• Excellent communication skills: Clear and effective verbal communication is crucial for engaging with customers. 
• Persuasiveness and sales skills: The ability to influence customers and drive sales is often required. 
• Listening skills and customer handling: Telecallers need to be able to understand customer needs and resolve issues effectively. 
• Interpersonal skills: Building rapport and positive relationships with customers is essential. 
• Patience and resilience: Telecallers may encounter objections and require patience and persistence. 
• Computer skills: Basic computer skills are needed for data entry, CRM usage, and accessing information. 

Industry and roles:

Telecallers work across various industries, including:

• Sales: Generating leads and closing deals.
• Customer service: Providing support and resolving issues.
• Telemarketing: Promoting products or services via phone.
• Research: Gathering data and feedback from customers.
• Technical support: Providing technical assistance to customers.
• Collection: Working to recover overdue payments. 

In essence, a Telecaller is a key point of contact for a company, representing the brand and building relationships with customers through effective communication and sales skills.