Customer Care Executive

Job Title: Customer Care Executive

Location: Eldams road, Alwarpet

Reports To: Head of Customer Success

Department: Sales and Customer Success

Salary: up to 22,000/- Gross

Looking for Immediate Joiners

Since If you’re interested apply for this Role

Roles and Responsibilities:

• Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website.
• Understand customer needs and communicate how the product adds value to meet those needs.
• Provide personalized recommendations and suggestions based on customer preferences.
• Follow up with customers to ensure their satisfaction and encourage repeat purchases.
• Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call.
• Order checking and Quality Checks prior to shipping products to customers.
• Follow up with Logistics for tracking shipments, and order fulfilment.
• Make video product demos of sarees and clothes to customers who need more information.

Key Skills

• English communication skills - Oral, Telephonic and Written
• Pleasant and sweet temperament
• Systematic follow ups with customers
• 0 - 2 Years of experienced candidates can apply.

Send to resume to hr@avishya.com

Contact: 9043091812 OR WhatsApp