Required Candidate profile:

1. Hindi able to Understand & Speak.
2. Should be ready to work from the office at any shift.
3. Immediate joiner.
4. If other state Candidate need to relocate in Chennai
5. Please be advised other state candidates cannot interview online must attend a face-to-face interview.

Job description :

1. The ideal candidate will blend strong technical troubleshooting skills with exceptional empathy to resolve customer issues efficiently while maintaining a positive experience.
2. The role requires a balance of problem-solving expertise, active listening, and clear communication to address customer concerns across multiple channels.
3. Candidates must demonstrate adaptability in handling routine inquiries and escalations with equal professionalism and attention to detail.
4. Develop the ability to quickly diagnose technical problems while reassuring customers and setting realistic expectations.
5. Willingness to continuously learn about updates or new features.
6. Prioritize urgent requests while maintaining organization.
7. Able to work any shift.