Job Title: Customer Support Executive

Location: Chennai

Job Type: (Full-Time)

Job Summary: We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about products and services.
• Assist customers with order placements, modifications, and cancellations.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to escalate and resolve complex issues.
• Contribute to the development of customer support processes and best practices.
• Stay updated on product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience in customer support or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in [relevant software/tools, e.g., CRM systems, MS Office].
• A positive attitude and a passion for customer service.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to [hr@nazvhr.com /Syed Noor -7200166336.