Customer Care Executive ( Female )

Job Summary:

The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products or services. The role focuses on ensuring a positive customer experience and maintaining customer satisfaction.

• Key Responsibilities:
• Handle inbound and outbound calls, emails, or chats from customers.
• Resolve customer complaints promptly and professionally.
• Provide accurate information regarding products, services, billing, and policies.
• Maintain detailed records of customer interactions
• Coordinate with internal departments to resolve complex issues.
• Follow up with customers to ensure resolution and satisfaction.
• Meet performance targets such as response time, resolution rate, and customer satisfaction scores.
• Escalate unresolved issues to higher management when necessary.
• Continuously improve product knowledge and communication skills.

• Skills & Qualifications:
• Basic computer knowledge (MS Office, , etc.)
• Ability to stay calm and patient while handling difficult customers.
• Minimum qualification: Graduate

• Preferred Experience:0–3 years in customer service, call center, or helpdesk roles.

STRENGTHINDIA MOVEMENT PVT LTD 

NO.69, THIRU VIKA HIGH ROAD

ROYAPETTAH,CHENNAI-600014

NEAR AJANTHA BUS STOP

CONTACT : 9380188888/ 8939143777