Customer Relationship Expert

Job Description: Customer Relationship Expert

Location: Poes Garden, Chennai

Employment Type: Full-time

Brand: Dakshinam Sarees

CTC: ₹2.5 – ₹5 LPA (commensurate with work experience, skill set, and role fit)

Role Overview

Dakshinam Sarees is seeking a Customer Relationship Expert to deliver an exceptional, end-to-end customer experience across in-store, digital, and online platforms. This role is pivotal in nurturing customer relationships, driving repeat engagement, and supporting customer acquisition through thoughtful service and relationship-led selling.

The ideal candidate is warm, proactive, and customer-focused, with a strong ability to manage both physical store interactions and digital customer journeys, while being open to learning, evolving, and taking on additional responsibilities as the brand grows.

Key Responsibilities

• Customer Experience & Relationship Management
• Host and manage end-to-end customer visits, ensuring a welcoming, personalised, and seamless in-store experience.
• Build and nurture strong pre-sales and post-sales relationships, both in-store and digitally.
• Understand customer preferences, occasions, budgets, and buying intent to offer curated and thoughtful product recommendations.
• Act as a consistent point of contact for customers, strengthening trust and long-term loyalty.
• Ensure a smooth, transparent, and customer-first sales process aligned with Dakshinam Sarees’ brand values.
• Coordinate internally to ensure timely billing, packaging, and fulfilment.

Digital & Online Customer Engagement

• Handle customer interactions across WhatsApp, Instagram, website enquiries, and other digital platforms.
• Support digital-to-store and digital-to-sale conversions through prompt responses and structured follow-ups.
• Coordinate product availability, pricing, images, and order fulfilment for online and remote customers.
• Maintain consistent service quality across all customer touchpoints—physical and digital.

Customer Monitoring, Feedback & Reporting

• Track customer walk-ins, enquiries, conversions, and visit outcomes.
• Collect customer feedback—both structured and informal—to identify improvement areas.
• Share insights with internal teams to enhance service processes, customer experience, and engagement strategies.

Customer Acquisition & Retention

• Support customer acquisition through referrals, repeat visits, and personalised relationship nurturing.
• Work towards bringing in more cutomers and building relationships.
• Maintain accurate customer records, preferences, and purchase history for long-term engagement.
• Actively contribute to customer retention by ensuring satisfaction, trust, and continuity of service across platforms.

Skills & Qualifications

•  1-2 years of experience in customer relationship management, luxury retail, hospitality, or premium fashion/textiles (preferred).
•  Excellent interpersonal and communication skills, both in-person and digital.
•  Strong customer-first mindset with an understanding of premium service expectations.
•  Comfortable using basic CRM tools, reporting systems, and digital communication platforms.
•  Highly organised, detail-oriented, and capable of managing multiple customer interactions smoothly.
• Interest in growing with the brand and contributing beyond a fixed role.
• Passion for textiles, craftsmanship, and premium customer experiences.

What We Offer

• Opportunity to work closely with a heritage textile brand rooted in craftsmanship and authenticity.
• A people-centric role with meaningful customer interactions across in-store and digital platforms.
•  Scope for growth within customer experience, sales strategy, digital engagement, and brand operations.

Interested candidates kindly send your resume to anupriya@dakshinamsarees.in or reach out directly on 7234934067