Customer Relationship Manager

Key Responsibilities

1. Manage Customer Relationships

- Serve as the primary point of contact for customers.

- Build and maintain long-term relationships.

2. Handle Inquiries and Complaints

- Respond promptly and professionally to customer inquiries.

- Resolve issues with a solution-oriented approach.

- Escalate complex matters and ensure timely closure

3. Provide Product & Service Information

- Educate customers on products, services, and offers.

- Assist customers in making well-informed decisions.

4. Follow-Up & Customer Satisfaction

- Conduct follow-up calls post service or purchase.

- Collect feedback and coordinate improvements.

5. Maintain Accurate Records

- Log all interactions and updates in the CRM system.

- Maintain accurate reports and histories.

6. Support Sales Activities

- Identify opportunities for cross-sell/up-sell.

- Assist with order placement, shipment updates, and process explanation.