Customer Relationship Manager

Job Role & Responsibilities

• Handle existing customers & new enquiries
• Build long-term client relationships
• Understand customer requirements and coordinate with production & sales teams
• Regular follow-ups, order status updates & closure
• Maintain customer data, feedback & repeat orders
• Resolve customer issues professionally
• Support sales team for upselling & cross-selling
• Maintain CRM records (Excel / CRM software)

Requirements

• 1–4 years experience as Customer Relationship Manager / Client Coordinator / Customer Support
• Good communication skills (Tamil & English preferred)
• Basic computer knowledge (Excel, WhatsApp, Email)
• Experience in corporate gifting / printing / B2B sales is a big plus
• Customer-first mindset & problem-solving attitude

Salary & Benefits

• Salary: ₹15,000 – ₹25,000 (Based on experience)
• Incentives for performance
• Career growth in a fast-growing company
• Friendly work environment

Working Details

• Working Days: Monday – Saturday
• Timings: Full-time (Day Shift)
• 10am to 7.30pm