Customer Relationship Manager

What You’ll Do

• Be the dedicated relationship partner for VIP Shaadi members post-sale.
• Understand member preferences and help identify their ideal match.
• Call and connect with high-quality prospects on behalf of the member.
• Set up mutually consented meetings between potential matches.
• Ensure timely renewals and proactive engagement throughout their journey.
• Guide, counsel, and support the member like a true partner in their search.
• Maintain high service standards, timely resolutions & meticulous documentation.
• Handle escalations with grace, maturity, and solutions-focused thinking.
• Respect diverse traditions, preferences, and cultural nuances in every interaction.
• Always go above and beyond to deliver the VIP promise.

What You Bring to the Table

• 1+ year of experience in customer service, client servicing or relationship management.
• A natural passion for people, relationships & making customers smile.
• Strong attention to detail + excellent organizational skills.
• High emotional intelligence and empathy.
• Infinite patience + persuasive communication.
• Clear, confident communication in English + Tamil.
• Self-motivated and committed to exceeding customer expectations.