Customer Relationship Officer

Responsibilities

* Respond to customer inquiries and provide information or assistance as needed

* Handle customer complaints and work towards resolving them in a timely and satisfactory manner

* Maintain a high level of professionalism in all customer interactions

* Collaborate with internal teams to address customer needs and improve customer satisfaction

* Identify opportunities to enhance customer experience and suggest improvements to processes

* Maintain accurate records of customer interactions and transactions

* Stay up-to-date on company policies, products, and services

* Proactively reach out to customers to ensure their satisfaction and address any potential issues