Customer Service Executive

As a Bank Operation- Customer Service Officer, you'll play a crucial role in managing customer interactions and providing seamless operational support. You'll handle transactions, resolve customer inquiries, and ensure compliance with banking policies to deliver outstanding service.

Responsibilities

Manage customer inquiries and resolve issues efficiently.

Handle daily banking transactions, including deposits, withdrawals, and transfers.

Ensure compliance with all banking regulations and policies.

Provide information on banking products and services to customers.

Maintain accurate records of transactions and customer interactions.

Assist in the training of new customer service representatives.

Identify opportunities for process improvements to enhance customer satisfaction.

Qualifications

Bachelor’s degree in Finance, Business Administration, or related field.

Previous experience in customer service or banking operations is preferred.

Strong understanding of banking products and services.

Excellent communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Attention to detail and strong organizational skills.

Proficiency in using banking software and Microsoft Office Suite.