Customer Support Executive

Ksa Educational Services Private Limited

West Mambalam, Chennai

₹15,000 - ₹20,000 monthly

Fixed

15000 - ₹20000

Earning Potential

20,000

Work from Office

Full Time

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 100% candidates in last 1 days

50 applicants

Job Description

  • Answering Calls: Handle inbound calls from customers or clients, greeting them warmly, and addressing their inquiries or concerns.
  • Providing Information: Provide accurate and up-to-date information about products, services, policies, or procedures to callers, ensuring clarity and understanding.
  • Resolving Issues: Listen attentively to customer concerns, troubleshoot problems, and work towards resolving issues to the customer's satisfaction.
  • Escalating Complex Cases: Escalate unresolved issues or complex cases to appropriate departments or supervisors for further investigation and resolution.
  • Documenting Interactions: Record details of each call, including customer information, inquiries, complaints, and resolutions, in the company's database or customer relationship management (CRM) system.
  • Upselling or Cross-Selling: Identify opportunities to upsell or cross-sell products or services based on customer needs or preferences, following established sales techniques and protocols.
  • Following Scripts: Adhere to predefined scripts or call guidelines when handling calls, ensuring consistency in messaging and compliance with company policies.
  • Maintaining Call Quality: Maintain a high level of professionalism, empathy, and courtesy during all interactions with customers, regardless of the nature of the call.
  • Meeting Performance Metrics: Meet or exceed key performance indicators (KPIs) such as call volume, average handling time, first-call resolution, and customer satisfaction scores.
  • Continuous Improvement: Participate in training sessions, workshops, or coaching sessions to improve product knowledge, communication skills, and customer service techniques.

Job Types: Full-time, Permanent


Pay: ₹15,000.00 - ₹20,000.00 per month


Benefits:

  • Cell phone reimbursement
  • Food provided

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Experience:

  • total work: 1 year (Required)

Work Location: In person

Job role

Work location

44, Aryagowda Road, Brindavan Extension, West Mambalam, Chennai, Tamil Nadu, India

Department

Customer Support

Role / Category

Customer Success

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

Graduate

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Tamil, Hindi

Gender

Any gender

Interview details

Interview mode

In person

Interview address

44, Aryagowda Road, Brindavan Extension, West Mambalam, Chennai, Tamil Nadu, India

About company

Name

Ksa Educational Services Private Limited

Address

44, Aryagowda Road, Brindavan Extension, West Mambalam, Chennai, Tamil Nadu, India

Job posted by Ksa Educational Services Private Limited

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