• Answering Calls: Handle inbound calls from customers or clients, greeting them warmly, and addressing their inquiries or concerns.
• Providing Information: Provide accurate and up-to-date information about products, services, policies, or procedures to callers, ensuring clarity and understanding.
• Resolving Issues: Listen attentively to customer concerns, troubleshoot problems, and work towards resolving issues to the customer's satisfaction.
• Escalating Complex Cases: Escalate unresolved issues or complex cases to appropriate departments or supervisors for further investigation and resolution.
• Documenting Interactions: Record details of each call, including customer information, inquiries, complaints, and resolutions, in the company's database or customer relationship management (CRM) system.
• Upselling or Cross-Selling: Identify opportunities to upsell or cross-sell products or services based on customer needs or preferences, following established sales techniques and protocols.
• Following Scripts: Adhere to predefined scripts or call guidelines when handling calls, ensuring consistency in messaging and compliance with company policies.
• Maintaining Call Quality: Maintain a high level of professionalism, empathy, and courtesy during all interactions with customers, regardless of the nature of the call.
• Meeting Performance Metrics: Meet or exceed key performance indicators (KPIs) such as call volume, average handling time, first-call resolution, and customer satisfaction scores.
• Continuous Improvement: Participate in training sessions, workshops, or coaching sessions to improve product knowledge, communication skills, and customer service techniques.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• total work: 1 year (Required)

Work Location: In person