Customer Support Executive

Role Overview:We are looking for a Customer Support Executive to handle customer queries, provide timely resolutions, and ensure a high level of customer satisfaction. The candidate will act as the first point of contact for customers and maintain strong communication and problem-solving skills.

• Key Responsibilities:Respond to customer queries via phone, email, or chat in a timely and professional manner
• Understand customer issues and provide accurate solutions or escalate when required
• Maintain records of customer interactions, complaints, and resolutions
• Follow up with customers to ensure issue resolution and satisfaction
• Coordinate with internal teams for quick problem resolution
• Provide product/service information and guide customers accordingly
• Handle customer complaints with patience and empathy
• Maintain service quality standards and response time targets
• Required Skills:Good communication skills (verbal and written)
• Strong problem-solving and interpersonal skills
• Ability to handle customer complaints calmly
• Basic computer knowledge (MS Office, CRM tools preferred)
• Multitasking and time management skills