Customer Support Executive

Fluency in Hindi is mandatory.

Job Responsibilities:

• Handle customer inquiries via phone, email, chat, or walk-ins professionally.
• Resolve customer complaints and issues in a timely and effective manner.
• Provide accurate information about products and services.
• Maintain customer records and update databases regularly.
• Follow up with customers to ensure resolution and satisfaction.
• Escalate unresolved issues to the concerned department.
• Maintain a high level of customer satisfaction and service quality.
• Adhere to company policies and communication standards.
• Required Skills:Good communication skills (English & Tamil preferred).
• Strong problem-solving and interpersonal skills.
• Ability to handle customers patiently and professionally.
• Basic computer knowledge (MS Office, CRM tools).
• Willingness to work in shifts, if required.

Required Skills

• Good communication skills In Hindi and English
• Strong problem-solving and interpersonal skills.
• Ability to handle customers patiently and professionally.
• Basic computer knowledge