Customer Support Executive

Customer Support Executive – FR8 India Pvt. Ltd.

Responsibilities

Act as the primary point of contact for customers, drivers, and partners

Handle shipment inquiries, booking updates, and issue resolution

Coordinate with operations and logistics teams for timely deliveries

Maintain accurate records of customer interactions and shipments

Ensure high customer satisfaction through clear and professional communication

Requirements

Strong communication and coordination skills

Basic knowledge of logistics, freight, or transportation (preferred)

Ability to handle multiple queries in a fast-paced environment

Proficiency in MS Office and CRM tools

Customer-focused mindset