Customer Support Executive

CreditMantri is a Series-B funded, Chennai headquartered Fintech, founded by a team of entrepreneurs with extensive experience in world-class financial services organizations. Our aspiration is to become India's largest and most inclusive Credit facilitator.

Roles & Responsibilities 

·      Explain and counsel customers to repay the overdue – Banking products

·      Ensure 100% 1st call to customer within 12 hours

·      Achieve collections parameters as per the company standard

·      Understand credit concerns customers have when their loan or credit card gets rejected

·      Introducing CreditMantri and describing the services we do

·      Provide Service Plan options on how customers can improve their score and become loan eligible

·      Co-ordinate with operations department on successful repayment & resolution of negative issues pertaining to credit bureaus

·      Explaining about Credit and Cibil Score to the customer.

Eligible Criteria

·      Any Graduate

·      Should be fluent in English and Hindi (Mandatory). Multilingual would be an added advantage.

·      Should have knowledge of loan and credit products

·      Understands management by metrics and is result oriented.

·      Passionate about customer interaction.

·      Enjoy working in a start-up environment.

·      Ability to prioritize tasks in hand and comfortable working in a collaborative team environment.

Perks and benefits 

1. No Night Shift (Only General shift 9:30am -6:30 pm)

2. Joining Bonus of Rs. 6000 And Attractive Incentives (1000 - 40,000)

3. Providing DRA Certification

4. Half Yearly Increment & Annual Increment

5. Salaries paid on time

6. Freshers will be preferred

Interested Candidates please kindly contact me at the Below-mentioned number

HR – 9790850988/ 9940261421

E- Mail ID: monica@creditmantri.com / hr@creditmantri.com