Customer Support Executive

Job description:

We are looking for a Customer Support Representative to join our team and provide outstanding service to our customers. In this role, you will act as the first point of contact, helping customers with questions, concerns, and troubleshooting needs across multiple channels such as email, phone, chat, and social media.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media.

Resolve product or service problems by clarifying issues, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.

Maintain detailed records of customer interactions, feedback, and complaints using the CRM system.

Escalate unresolved issues to the appropriate internal teams when necessary.

Assist in developing customer service procedures, policies, and standards.

Work collaboratively with other departments such as Sales, Product, and Engineering to improve the customer experience.

Stay updated on product knowledge to effectively support users.

Meet or exceed performance metrics, such as response time and customer satisfaction scores.

Qualifications:

High school diploma or equivalent (Bachelor’s degree preferred).

Proven customer support or client service experience.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to multitask, prioritize, and manage time effectively.

Patience, empathy, and a positive attitude.

Job Type: Full-time

Language:

Tamil (Preferred)

English (Preferred)

Work Location: In person