Customer Support Executive

Job Overview:

Zebronics India Pvt Ltd is seeking a proactive and customer-focused Customer Support Executive to handle customer queries, provide technical assistance, and ensure a seamless post-sales experience. The ideal candidate should have strong communication skills, problem-solving abilities, and basic technical knowledge of consumer electronics and IT peripherals is be an added advantage.

Key Roles & Responsibilities:

• Handle inbound and outbound customer interactions via phone, email & chat.
• Resolve customer queries related to product installation, usage, troubleshooting, warranty, and services.
• Provide accurate information about Zebronics products, features, and service policies.
• Log customer interactions and maintain records in CRM/helpdesk systems.
• Manage warranty claims and RMA processes as per company guidelines.
• Coordinate with service centers, logistics, and technical teams for issue resolution.
• Escalate complex or unresolved issues to the concerned department in a timely manner.
• Ensure adherence to defined TAT (Turnaround Time) and quality standards.
• Maintain high levels of customer satisfaction and service excellence.
• Prepare daily/weekly reports on customer issues and feedback trends.

Required Skills & Competencies:

• Excellent verbal and written communication skills (English & Hindi; regional language is a plus).
• Strong problem-solving and troubleshooting skills.
• Basic technical knowledge of consumer electronics, audio devices, and IT peripherals will be an added advantage.
• Experience with CRM/helpdesk tools (Zendesk, Freshdesk, Zoho, etc.).
• Ability to handle voice, email, and chat support effectively.
• Good multitasking and time management abilities.
• Customer-centric attitude with strong interpersonal skills.
• Proficiency in MS Office (Excel, Word).

Eligibility Criteria:

• Graduate / Diploma in any discipline (preferred).
• Freshers with strong communication may also apply.