Customer Support Executive

*Job Description-YES Bank-Gurgaon Location*

*Designation – Phone Banking Officer*

*Department - Credit card customer service (Only Customer Support no sales )*

*Role and Responsibilities*

• Experience in Customer service voice process- Preferably in Customer retention process/call audits

• Candidate should have excellent command over written and spoken English

• Candidate should have working knowledge on MS Excel and MS power-point

• Total experience of 2-3 years

• Candidate will be required to handle live supervisor calls/ make outcalls on escalated cases and ensure end to end resolution to the customers

• Resolves the queries of customer and provide support over the calls.

*Salary Range*

* 32k CTC | Incentives upto 2k (Peformance based incentives)

*Shift Time*

Female – 7:00am to 7:00pm { 8.5 Hrs. Shift in between)

Male- 11:00am to 8:00 pm/2:30pm to 11:00 pm

*Weekoff/ working Days*

1 Rotational weekoff

6 Days working

*Important Notes:*

* Graduation Degree/ Certificate is Mandatory (Hard Copy)

* CIBIL Score must be 700 or above

* Age limit is upto 35 Years only

Candidate must know Kannada Language

*Skills and Requirements:*

1. *Excellent communication skills*: Strong verbal communication and listening skills.

2. *Customer service experience*: Prior experience in customer service, preferably in the financial industry.

3. *Ability to work in a fast-paced environment*: Handle high-volume calls while maintaining quality and professionalism.

*Location* 

Aambattur Industrial Estate

*Thanks Regards,*

*Teamspace financial services*

Contact Person : Khushi 8356823327