Customer Support- Inbound Voice Process

Role and Responsibilities:

• Handling the Callers’ diligently and providing the required information promptly over the phone.
• Listen to the callers’ concerns, Issues, and queries (if any) respond & direct them appropriately.
• Refer escalations & questions to respective team, if required for prompt closure.
• Maintain a positive attitude and calmly respond to the callers.
• Understand the process, execute, and maintain SLA in Certain Metrics.

Required Experience, Qualification and Skills:        

•  Fresher or experienced (1 – 3 years of relevant work experience)
•  Pursuing degree, graduate or postgraduate
• Personable, attentive, and active listener
• Good interpersonal skills and communication skills in English and Tamil
•  Confident, assertive approach and resiliency
•  Customer centric approach to go extra mile to keep up the user experience
•  Pleasant voice with pleasing telephonic etiquettes