Digitization Manager
Mahindra And Mahindra Limited
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Digitization Manager
Mahindra And Mahindra Limited
Chennai
Not disclosed
Work from Office
Full Time
Min. 2 years
Job Details
Job Description
Deputy Manager- Digitization - CX & CC
Responsibilities & Key Deliverables
- Digitization of the customer care and customer experience projects to deliver seamless experience for customers / dealerships
- Collaboration with business teams from HO & Field to provide integrated and simple solutions of the requirement with the help of development team
Key Deliverables:
Connected car implementation & Pre-launch (UAT) and launch (Production)
CX Initiatives & New product developments
Project management for IT Technical support
Technical support team management
Preferred Industries
AutomobileEducation Qualification
Diploma in Automobile/ Mechanical Engineering OR Degree in Automobile/ Mechanical Engineering
General Experience
Should have min 2 to 3 years expereince in automobile dealership processes. Should have understanding on the connected car features. Field operation experience for aftersales is preferred
Experience Level
Mid LevelJob role
Work location
Mumbai, Chennai-MRV, IN
Department
Production / Manufacturing / Engineering
Role / Category
Manufacturing - Engineering
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Mahindra And Mahindra Limited
Job posted by Mahindra And Mahindra Limited
Apply on company website